LANDMARK CORPORATE REALTY LIMITED PRIVACY POLICY

1. INTRODUCTION

We take your privacy seriously and are committed to safeguarding your personal information at Landmark corporate realty Ltd (which term includes all subsidiaries of Landmark corporate realty Ltd) (the “Company,” “we,” “us,” or “Landmark Corporate Realty”). We value you as our customer, respect your privacy, and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the section “How do you contact us?”

2. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?

The sources of your personal data (collectively referred to as “Platforms” in this policy) may include, without limitation, the following:

• Landmark Corporate Realty websites: These are websites operated by us under our own domains, web addresses (URLs), and micro-sites that may be part of a third-party social media network such as Facebook, Twitter, or Instagram.
• Emails, text messaging services, and other electronic messages: These involve electronic text-based interactions between you and Landmark Corporate Realty.
• Landmark Corporate Realty mobile applications: These are smartphone applications created for you and operated by Landmark Corporate Realty or one of our partners.
• Landmark Corporate Realty customer service: Any communication between you and our customer service center (e.g. phone, chatbot, email, WhatsApp, etc.).
• Online/Offline registration forms: These include printed or digital registrations, surveys, or questionnaires Landmark Corporate Realty collects via registration forms, contests, events, and promotions when you participate in one of our events or visit our promotional stands in malls to inquire about our properties.
• Advertising: You might interact with one of our or our partners’ advertisements on our websites and apps, and we might receive and collect this information.
• Career Portal: This includes recruitment portals across Landmark Corporate Realty.
• Data we create: Landmark Corporate Realty may also create data about you, for instance when you use or avail yourself of our services.
• Data from other sources: These include social media networks, market research agencies, Landmark Corporate Realty third-party sales agents, registered brokers, Landmark Corporate Realty promotional partners, public sources, and data received when we acquire other companies.
• Landmark Corporate Realty Loyalty Program: Once you register for our loyalty program, we collect and process your personal information and transaction history.
• Landmark Corporate Realty Public Wi-Fi: Any usage of the Landmark Corporate Realty public Wi-Fi network at our registered offices.

This policy does not apply to information collected:

• through any other means, including any other website operated by a third party; or
• by any third party, including through any application or content (including advertising) that may link to the Website.

3. WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE YOUR PERSONAL INFORMATION?

The type of personal information we collect on or through our platforms, why we collect it, and how we use it are explained below:

We use your personal data to help us respond to your queries or expressions of interest and ensure we help you find the right property. We may receive your personal data through one of the following channels:

• When you send us an inquiry via our website, social media pages, phone, or WhatsApp regarding one of our properties.
• When you participate in one of our events or visit our stands to inquire about our properties.
• When you have expressed interest in our properties through our third-party agents.
• When you visit our sales office or contact our sales advisors regarding any property you wish to purchase.

We collect the following personal information: name, email address, phone number, nationality, and details of your inquiry, pursuant to our legitimate business interests. In certain cases, your inquiry may relate to a specific service request (e.g., raising an inquiry about a specific property). For such requests, we need to use your personal information to respond to your request and to fulfill our contractual obligations under the requested service. Additionally, when you call our customer service center, we maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.

Once you decide to purchase a fraction with Landmark Corporate Realty, we collect personal data such as name, passport, visa details, address, national ID, and contact information to finalize contractual arrangements for the sale and to facilitate registrations, and payment arrangements. Additionally, to conclude sales, we are required to carry out a security clearance of our customers in compliance with local laws and pursuant to our legitimate business interest to prevent fraudulent transactions.

Your satisfaction is our top priority. To help us address feedback or complaints, we collect your name, email address, transaction details (such as the service you used), and your feedback/complaints—often through a survey conducted after a transaction or after a call with our customer service team. We collect and use this personal information to address your concerns and to continually improve our services, in pursuit of our legitimate business interests.

We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with a tailored experience. For example, we may notify you of any events conducted by Landmark Corporate Realty or send you personalized offers, discounts, or promotions via our mobile application or email (where you have agreed to receive such emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about Landmark Corporate Realty’ services and the latest offers. We may use your personal information, such as an email address or contact number, to share these communications.

As part of our email campaigns, we track whenever you receive, open, click a link, or download any attachment from an email you receive from Landmark Corporate Realty. We may carry out automated profiling of such information to evaluate your interest in our service offerings or promotions. This helps us identify and target potential customers or business partners, tailor our marketing, and provide relevant and timely content based on your interests, in pursuit of our legitimate business interests.

Landmark Corporate Realty uses the personal information you provide for commercial purposes to help tailor and display advertisements. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels, including social media platforms. Our third-party partners may use cookies and non-cookie-based technologies to help us show you advertising based on your browsing

We collect or receive personal information about you through one of the following channels:

• When you send us an inquiry for tenancy or if you were previously engaged in a tenancy arrangement with us.
• When you participate in any of our sales, marketing, or thought leadership events (including webinars) organized or hosted by Landmark Corporate Realty.
• When our sales executives or business leaders attend events organized by external organizations (including the company you represent).
• When our sales executives or business leaders share a professional/personal relationship with you.
• From publicly available information on professional networking platforms such as LinkedIn.

We collect personal information such as name, email address, contact number, job title, and the company you represent. We use this information in pursuit of our legitimate business interests to:

• Share information relating to Landmark Corporate Realty’ services and potential tenancy opportunities.
• Invite you to future events that may be of interest to you or the company you represent.
• Establish a working relationship with your organization.

We collect and use personal information such as name, email address, contact number, and in certain cases, passport/government ID details to facilitate the performance of a tenancy contract between Landmark Corporate Realty and the organization you represent. We may also collect personal information (e.g., name, contact details, passport/government ID, etc.) of your organization’s employees who will be stationed in our malls/facilities for sales events, in order to facilitate security pass clearance. This processing occurs pursuant to our legitimate business interest and to fulfill our contractual obligations.

We collect and use information if you enter a commercial or investment relationship with us (e.g., as a shareholder or as a buyer of an asset in our portfolio). In line with contractual obligations, we may collect the following data directly from you, or from the company you work for or represent: name, contact details, phone number, postal address, email address, date and place of birth, percentage of capital and voting rights held, and any other data strictly related to the investment.

We may need to process and retain your personal information to comply with legal obligations (for example, in relation to licensing, health and safety). It is also in our legitimate interests to process personal information for exercising or defending legal claims. Processing personal information may be necessary to ensure compliance with relevant legal and regulatory obligations.

We may process your personal information to keep your payments safe and secure and to protect against fraudulent transactions. It is in our legitimate interests to do so. We may also use your information to send payment reminders and legal notices in the case of overdue payments. This processing may be necessary for legal and regulatory compliance as well.

We may be required to process your medical or other health-related information in the event of an accident or injury at one of our residential units or communities. It is our legitimate interest to manage accidents and injuries occurring in our facilities and possibly to fulfill legal requirements or to prepare and defend against legal claims.

In addition to the above, we may automatically collect certain information that does not directly identify you as an individual. Examp

• Your equipment, browsing actions, and patterns are collected automatically as you navigate our websites.
• Usage details, time of requests, browser type, operating system, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• Details of your visits to our website, including traffic data, location data, logs, and other communication data, and the resources you access or use on the website.

This information (often statistical data) helps us improve our website and services by:

• Estimating our audience size and usage patterns.
• Storing information about your preferences, allowing us to customize our website.
• Speeding up your searches and recognizing you when you return to our site.

The technologies we use for automatic data collection may include:

• Cookies: A small piece of data (letters and numbers) sent by a web browser and stored on your computer to remember information about you.
• Flash Cookies: Local stored objects that collect and store information about your preferences and navigation to, from, and on our website.
• Web Beacons: Small electronic files (e.g., clear gifs, pixel tags, single-pixel gifs) that permit the Company to track, for example, who has visited certain pages or opened an email.

We use these cookies and tracking technologies to:

• Identify you when you visit our platforms and help you navigate.
• Help determine if you are logged into our platforms.
• Store information about your preferences and personalize your experience.
• Secure and protect your user account and our platforms.

4. WHO MIGHT WE SHARE THIS INFORMATION WITH?

We may disclose personal information that we collect, or you provide, as described in this privacy policy:

1. Within Landmark Corporate Realty: We may share your personal information with any member of Landmark Corporate Realty, including subsidiaries, affiliates, and holding companies, to enable you to request our services, process payments, understand your preferences, conclude a sale, facilitate maintenance/service requests, send you product/service information, and conduct the other activities described in this policy.
2. Service Providers: We may use carefully selected third parties to perform services on our behalf (e.g., third-party agents, distribution partners, cloud service providers, IT service providers, etc.) who may have access to your personal information while providing such services.
3. Business Partners: We may share personal information with select business partners in sectors including banking, travel, entertainment, and lifestyle to enable our customers to access special offers (e.g., home financing options through partner banks)
4. Law Enforcement and Regulators: Where required or permitted by law, personal information may be provided to regulators or law enforcement agencies.
5. Corporate Transactions: If Landmark Corporate Realty merges, restructures, or sells some or all of its assets, personal information about our website users may be among the transferred assets.
6. Government/Regulatory Authorities: We may share personal information to comply with a court order, law, or legal process.
7. Fraud Protection: We may share with other companies and organizations for fraud protection and credit risk reduction, if necessary to protect the rights or safety of the Company, our customers, or others.

If you would like more information on protection measures and transfer mechanisms, please contact us using the details provided in “How do you contact us?”

5. HOW LONG DO WE KEEP INFORMATION ABOUT YOU?

We will keep your personal information only as long as is reasonably necessary for our legitimate business needs and to comply with legal requirements. For example, we may retain data until the end of a leasing contract, or after your query has been addressed. In certain cases, we may retain your personal information longer if required by law or regulation, or to establish, exercise, or defend our legal rights. When personal information is no longer needed, we will securely dispose of it.

For more information on where and how long your personal information is stored—and for information on your rights of erasure and portability—please contact us using the details provided in “How do you contact us?”

6. HOW SECURE IS YOUR INFORMATION?

We prioritize the security of your personal data. We take measures to securely transmit personal information from your computer, smartphone, and other devices to our servers. We employ industry-standard security measures (e.g., firewalls, Transport Security Layer (TLS)) to keep your data confidential and secure.

policies, and procedures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. Examples include:

• Placing confidentiality requirements on our staff and service providers.
• Restricting access to personal information strictly to those with a need to know (e.g., to respond to inquiries).
• Destroying or anonymizing personal information when it is no longer needed.
• Using secure communication channels for transmitting personal data.

The safety and security of your information also depend on you. Where we have provided a password (or you have chosen one) for access to parts of our Website, you are responsible for keeping this password confidential. Please do not share it with anyone.

While we strive to protect your personal information, transmission of information via the internet is not completely secure. Any transmission of personal information is at your own risk, and we are not responsible for unauthorized access that circumvents any privacy settings or security measures on our Website.

7. WHAT ARE YOUR RIGHTS?

Depending on the laws applicable to you, you may have certain rights regarding your personal information, including:

• Right to Access
• Right to Rectification
• Right to Restrict Processing
• Right to Erasure (“Right to be Forgotten”)
• Right to Object to Processing
• Right to Data Portability
• Right to Withdraw Consent at Any Time (where processing is based on consent)

If you wish to exercise any of these rights, please contact us at info@lcrng.com. Before fulfilling your request, we may ask for additional information to confirm your identity and for security purposes. We will respond within a reasonable timeframe in accordance with applicable laws. In certain situations, we may not be able to fully address your request, for example if it would violate another individual’s rights or if we are legally required to retain certain information.

8. UPDATES ON POLICY

This policy may change from time to time. Your continued use of our Platforms after changes are made is deemed acceptance of those changes. Please check the policy periodically for updates.

9. HOW DO YOU CONTACT US?

If you have any queries related to this policy, you can contact our Data Privacy Office in one of the following ways:

• Email us at: info@lcrng.com
• Call us at: +234 915 722 2222